Please find below the answers to our frequently asked questions.
If you have a question, please get in contact with us using our Contact Form.
Returns or claims will not be accepted without prior authorisation and only within 14 days of invoice. Goods must be returned in a saleable condition. Cost of return at customers expense unless otherwise agreed. A credit will be issued to the customer’s account or a full refund will be issued if goods are returned as agreed.
Our standard delivery turn-around times are 5-7 working days, but this varies based on location and stock availability.
Backorders will be advised at the time of ordering.
Orders must be returned within 14 days of the date of invoice unless prior arrangements have been made with Tranzcor directly.
Postage is added on top of your order and is calculated based on the size and weight of the products you have ordered and your delivery location.
Postage information will be calculated and display on the order prior to the payment process.
Tranzcor is committed to providing you with the best possible customer service experience. Tranzcor is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Alldent customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Tranzcor takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Tranzcor reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: +61 (03) 9646 3939
Unit 13/15 Thackray Rd,
Port Melbourne, VIC, 3207,